Gain a competitive advantage for your business with our Complaint Handling training online course. Learn to distinguish between exemplary and subpar customer service, and master the art of effectively addressing complaints. Equip your team with the skills to handle complaints via various channels such as phone calls, social media, letters, or reviews. They’ll grasp the root causes of complaints, develop apt responses to diverse scenarios, and hone their complaint resolution skills. Upon completion, participants will earn a CPD accredited Complaints Handling certificate, empowering them with valuable expertise. Elevate your business and prevent profit loss from mishandled complaints.

Duration: Complete this Complaints Handling training course within 1 to 2 hours, depending on the delivery method, to receive your certificate.
Entry & Level: Our Handling Customer Complaints training welcomes all participants without any entry barriers. It’s an awareness course designed for individuals at any level.
Certification: Upon finishing the online Complaints Handling course, you have the option to either immediately download your certificate or access it later online.
Accreditations: This CPD-accredited Complaints Handling course adheres to recognized Continuing Professional Development (CPD) guidelines.